IMPORTANT: PLEASE READ THESE TERMS CAREFULLY
These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Life Load ("Company," "we," "us," "our") governing your access to and use of the Life Load mobile application ("App," "Service").
BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.
By accessing or using the Life Load App, you confirm that:
Your use of certain features may be subject to additional terms, including:
In the event of a conflict between these Terms and any additional terms, these Terms shall prevail to the extent of the inconsistency, except where applicable law (including privacy law) requires otherwise.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the App after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the App and may cancel any active subscription as described in Section 18.
You must be at least 18 years old (or the age of majority in your jurisdiction) to use this App. By using the App, you represent and warrant that you meet these age requirements.
The App allows parents and guardians to manage information about their children. If you create profiles for children:
The App is intended for use worldwide, subject to local laws and regulations. You are responsible for compliance with all applicable local laws regarding your use of the App.
Certain features of the App may require you to create an account or provide personal information. You agree to:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials or devices.
Because certain encryption keys and backup passwords are generated and stored on your devices (and are not known to us), you are also responsible for managing and securing those keys and passwords. Section 13.6 (Automated Features, Transcriptions and Suggestions) and Section 14 (Limitation of Liability) explain how this affects our liability for data loss where you lose access to your keys or passwords.
Each person may maintain only one individual account with the Service. This does not prevent you from being a member of multiple Family Spaces or having multiple profiles within a Family Space, but you must not create multiple separate user accounts in order to circumvent limits, restrictions, trials, or fees.
Creating multiple accounts in breach of this Section may result in termination of all related accounts.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
You shall NOT:
All rights not expressly granted herein are reserved. No license or right is granted by implication, estoppel, or otherwise.
The App, including all content, features, functionality, software, code, design, text, graphics, logos, icons, images, audio, video, and the selection and arrangement thereof ("App Content"), is owned by Life Load, its licensors, or other providers and is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
"Life Load," the Life Load logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Life Load or its affiliates. You may not use such marks without our prior written permission.
The App may contain content owned by third parties. Such content is the property of its respective owners and is protected by applicable intellectual property laws.
If you provide any feedback, suggestions, or ideas regarding the App ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we may use and fully exploit such Feedback without restriction or compensation to you. To the maximum extent permitted by law, you also consent to us doing any acts or omissions in relation to your Feedback that may otherwise infringe your moral rights (including rights of attribution and integrity).
"User Content" means any content that you create, upload, submit, store, or transmit through the App, including but not limited to:
You are solely responsible for your User Content. You represent and warrant that:
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, process, transmit and display your User Content solely as necessary to operate, maintain, protect and improve the App and related services, including through our third-party providers.
This licence enables us, for example, to:
For Family Space data, backups and other content that is encrypted on your device using keys we do not know, our exercise of this licence is technically limited to handling encrypted payloads and related metadata; we do not have the ability, and do not attempt, to decrypt that content.
This licence continues for as long as your User Content is stored in our systems and for a reasonable period thereafter in backups. It terminates when your User Content is deleted from our active systems or your account is closed, subject to our rights to retain and use de-identified or aggregated information that does not identify you.
We have no obligation to monitor User Content but reserve the right to remove or disable access to any User Content at any time, without notice, for any reason, including where we reasonably believe it breaches these Terms, the Acceptable Use Policy or applicable law.
Certain features of the App rely on encryption keys and passwords that we do not know and cannot recover, including:
You are responsible for:
If you lose your devices and do not have a usable backup (or you forget your backup password), we will not be able to recover your encrypted data. Section 14 explains how this affects our liability in the event of data loss.
You shall NOT use the App for any unlawful purpose or in violation of any applicable local, state, national, or international law, including but not limited to:
You shall NOT upload, transmit, or share any content that:
You shall NOT:
The App may include a voluntary "Driving Mode" intended to allow limited, voice-based, hands-free interaction.
You are responsible for using the App in a safe and lawful manner at all times. In particular:
By enabling or using Driving Mode, you acknowledge that you do so at your own risk and that you remain solely responsible for any fines, penalties, accidents, or losses that arise from your use of the App while driving.
You must not rely on the App, including any reminders or notifications shown while driving or in hands-free use, as a substitute for medical, emergency, or other life-critical alert systems. Do not use the App as your primary method for medication reminders, health-critical routines, evacuation alerts, or any other activity where a missed or delayed reminder could result in injury, death, or serious harm.
Your use of the App is subject to our Acceptable Use Policy, which is incorporated herein by reference. The Acceptable Use Policy includes:
As described more fully in the Acceptable Use Policy and our Privacy Policy:
Violation of the Acceptable Use Policy may result in:
The App allows you to create a "Family Space" to share tasks and events with family members, co-parents, or caregivers. Family Space data is encrypted on your devices using keys that we do not know and transmitted through our relay infrastructure in encrypted form.
If you create a Family Space, you are responsible for:
If you join a Family Space, you agree to:
By using Family Space features, you consent to sharing your tasks, events, and related content with other members of your Family Space. Family Space content is technically accessible only to devices that hold the relevant encryption keys; we do not decrypt or view Family Space content in the ordinary operation of the App.
We are not responsible for the actions or content of other Family Space members. Disputes between members should be resolved between the parties involved.
Certain features of the App require a paid subscription ("Premium Features"). By subscribing, you agree to pay the applicable fees.
Subscriptions are billed through Apple App Store or Google Play Store. Billing terms are governed by the respective store's terms of service.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You can manage subscriptions in your device's account settings.
We may change subscription prices at any time. Price changes will apply to the next billing cycle after notice.
Refunds are handled by Apple or Google according to their respective refund policies. We do not directly process refunds except where required by applicable law.
If you receive a free trial, you must cancel before the trial ends to avoid being charged. Unused portions of free trials are forfeited upon subscription purchase.
If you initiate a chargeback or payment dispute with your payment provider or app store in relation to subscription fees, we may suspend or restrict your access to the App (including Premium Features and any associated Family Space) while the dispute is investigated and until it is resolved. To the maximum extent permitted by law, and subject to Section 13.5 (Australian Consumer Law), if the dispute is resolved in our favour, we may reinstate access only after you have paid any outstanding amounts that are properly due.
The App integrates with third-party services, including but not limited to:
Your use of third-party services is subject to those services' terms and privacy policies. We are not responsible for the practices of third-party services.
Reference to third-party services does not constitute endorsement. We are not responsible for the availability, accuracy, or content of third-party services.
The App may contain links to third-party websites or services. We are not responsible for the content or practices of linked sites.
Without limiting the detailed explanations in our Privacy Policy, you acknowledge and agree that the App and related services are designed and operated broadly as follows:
These technical measures are intended to support your privacy and security but do not eliminate all risk. As set out in Sections 13 and 14, no system is perfectly secure, and you remain responsible for how you use the App, including managing your devices, keys and backup passwords.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
To the extent the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with that legislation.
THE APP AND ALL CONTENT, FEATURES, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT ALWAYS TO SECTION 13.5 (AUSTRALIAN CONSUMER LAW), WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
The App is designed to help you manage tasks and schedules. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT ALWAYS TO SECTION 13.5 (AUSTRALIAN CONSUMER LAW), THE APP DOES NOT PROVIDE AND IS NOT A SUBSTITUTE FOR:
YOU SHOULD NOT RELY ON THE APP FOR TIME-CRITICAL, SAFETY-CRITICAL, OR LIFE-CRITICAL PURPOSES.
You must not use the App as your sole or primary system for medication reminders, health-critical routines, emergency responses, or other activities where a missed or delayed reminder could result in injury, death, or serious harm. Examples include (without limitation) taking prescribed medicines, monitoring critical symptoms, responding to natural disasters or other emergencies, or caring for vulnerable people. You are responsible for putting in place appropriate medical, safety, and emergency arrangements outside the App.
We do not guarantee any specific results from your use of the App. Reminders and notifications may fail to deliver due to device settings, network conditions, battery optimization, or other factors outside our control.
If you are a consumer under the Australian Consumer Law, you may have certain rights and remedies (such as consumer guarantees) that cannot be excluded, restricted, or modified by agreement. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is limited, at our option, to:
In the event of any inconsistency between this Section 13.5 and any other provision of these Terms, this Section 13.5 prevails.
Some features of the App use automated processing and other technical mechanisms, including but not limited to:
To the maximum extent permitted by law, and subject always to Section 13.5 (Australian Consumer Law):
In particular, if an automated process (for example, a misheard speech command or an incorrectly parsed email) produces an inaccurate reminder or task, you must correct it before relying on it. Automated features are intended to assist you with organisation and do not replace your own judgment or attention.
We also do not guarantee that encryption will prevent all unauthorised access to your data. Encryption relies on the security of your devices, keys and passwords, and on the correct operation of the underlying software and hardware. You remain responsible for maintaining reasonable security on your devices and for keeping your keys and backup passwords safe.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT ALWAYS TO SECTION 13.5 (AUSTRALIAN CONSUMER LAW), IN NO EVENT SHALL LIFE LOAD, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT ALWAYS TO SECTION 13.5 (AUSTRALIAN CONSUMER LAW), OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU HAVE PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND US, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO OUR ABILITY TO MAKE THE APP AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@lifeload.app and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved this way.
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles.
Subject to any non-excludable rights you may have under applicable law (including the Australian Consumer Law), you and we agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, in relation to any dispute, claim, or proceeding arising out of or in connection with these Terms or your use of the App.
Nothing in these Terms prevents you from bringing a complaint with a consumer protection or regulatory body where applicable law permits.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT ALWAYS TO SECTION 13.5 (AUSTRALIAN CONSUMER LAW), ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE. IF IT IS NOT BROUGHT WITHIN THAT TIME, THE CLAIM IS PERMANENTLY BARRED.
This limitation does not apply where a longer limitation period is required by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS LIFE LOAD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS FROM AND AGAINST ALL CLAIMS, LIABILITIES, DAMAGES, JUDGMENTS, AWARDS, LOSSES, COSTS, EXPENSES, AND FEES (INCLUDING REASONABLE LEGAL FEES) TO THE EXTENT ARISING OUT OF OR RELATING TO:
This indemnity applies only to the extent that the relevant claim, loss, or damage is caused by your acts or omissions and does not require you to indemnify us for our own unlawful conduct.
We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims. You shall not settle any claim without our prior written consent.
You may terminate your use of the App at any time by:
We may suspend or terminate your access to the App immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
We shall not be liable to you or any third party for any termination of your access to the App.
If we become aware that a user has died, we may, to the extent permitted by law and subject to appropriate verification:
We are not obliged to take any particular action in relation to an account or Family Space in these circumstances, and we may refuse, limit or condition any access request where we are not satisfied as to the authority of the requester or where we consider that doing so would breach applicable law or the privacy of others.
We reserve the right to modify these Terms at any time in our sole discretion.
We will provide notice of material changes by:
Where reasonably practicable, we will provide at least thirty (30) days’ notice before material changes that negatively affect your rights or increase your obligations take effect.
Your continued use of the App after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the App. You may cancel your subscription through your device’s app store settings, and the then-current version of the Terms will continue to apply to you until the end of your current billing period.
These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us regarding the App and supersede all prior agreements and understandings.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction. Any attempted assignment in violation of this section is void.
These Terms do not create any third-party beneficiary rights, except that Apple and Google are third-party beneficiaries of these Terms with respect to apps distributed through their respective stores.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.
Section headings are for convenience only and shall not affect the interpretation of these Terms.
These Terms are written in English. Any translation is provided for convenience only. In case of conflict, the English version prevails.
By using the App, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
You may not use or export the App except as authorized by Australian law and the laws of the jurisdiction in which the App was obtained.
If you are a government end user, the App is a "commercial item" as defined in applicable regulations, and the government's rights are limited to those customarily granted to the public.
If you have any questions about these Terms, please contact us:
Email: legal@lifeload.app.
For privacy-related inquiries, contact privacy@lifeload.app.
BY USING THE LIFE LOAD APP, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU ALSO AGREE THAT THESE TERMS AND CONDITIONS, TOGETHER WITH THE PRIVACY POLICY AND ACCEPTABLE USE POLICY, ARE THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US, SUPERSEDING ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND US RELATING TO THE SUBJECT MATTER OF THESE TERMS.
These Terms and Conditions are effective as of December 5, 2025.
For legal enquiries, email us at legal@lifeload.app
For general support, contact support@lifeload.app