Frequently Asked Questions
If you’re wondering how Life Load works, you’re not alone. Here are answers to some of the most common questions we hear.
Who is Life Load for?
Life Load is designed for anyone carrying the mental load of running a household – couples, single parents, co-parents, blended and multi-carer families, carers, and neurodivergent households who benefit from externalising tasks and reminders. If you've ever felt like you're the one who remembers everything, Life Load is for you.
Do I need to download an app?
Yes. Life Load works via our mobile apps for iOS and Android. You can access your shared plan anywhere your phone goes.
Can I invite people outside my household?
Yes. Each plan supports 4 task creators and 50 task readers. You can share tasks with anyone you choose – family, friends, or carers.
Can my ex or co-parent use this if we don't live together?
Absolutely. Life Load works great for separated families. You can share specific tasks, events, and handover notes with your co-parent without sharing everything. Each person controls what they see and share.
Will Life Load integrate with my existing calendar?
Life Load syncs with your device's calendar, so any calendar account on your phone – Google, Outlook, iCloud, or other CalDAV-compatible calendars – will work automatically. Events you create in Life Load appear in your chosen calendar app and vice versa.
Does Life Load work offline?
Yes. You can view and add tasks offline, and they'll sync automatically when you're back online. Perfect for spotty reception at school pick-up or the supermarket.
How secure is my data?
We use encryption at rest and in transit to protect your information. You control what's shared and can delete data at any time. Learn more in our Privacy Policy →
Where is my data stored?
Most of your data lives on your own device. When you use Family Space sharing or email-to-task, encrypted data is routed through our cloud infrastructure (for example, Cloudflare and other service providers), which may process data in Australia and overseas (such as the US or EU). We don't sell your data or use it for advertising. For full details, see our Privacy Policy.
What happens at the end of the trial?
At the end of your free 30-day trial you'll be invited to subscribe. If you decide not to, you can still export all your tasks before your account is deactivated. We'll never hold your data hostage.
What if I stop paying – do I lose my data?
No. If you cancel your subscription, you'll have 30 days to export your tasks and data. After that, your account is deactivated but we retain your data for 90 days in case you change your mind. See our Terms of Service for details.